Legal
Last updated · October 18, 2026
Hunter Creative Media & Design ("Hunter Creative Media," "HCM," "we," "us," or "our") operates the CoreCNX platform, a contact relationship management and contact intelligence service. CoreCNX is part of the CNX Suite, which also includes Beacon (field operations), CampaignCNX+ (SMS), and Alma (website chatbot). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, and related APIs (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
When you create an account, we collect your name, email address, phone number, organization name, organization type (political campaign, nonprofit, B2B services, agency, or other), and your role within your organization. Workspace administrators may also provide billing information for processing through our payment provider.
Your workspace may upload, import, or sync contact records: names, addresses, phone numbers, email addresses, custom fields, segmentation tags, voter registration data, donation history, deal stages, and other CRM fields. This data is stored on behalf of your workspace and is subject to your workspace's own data governance policies. Your workspace is the controller of this contact data; CoreCNX acts as a processor.
The core function of CoreCNX is to assemble a unified timeline of contact interactions. We collect and store every activity event written to a contact record, including but not limited to:
We collect standard web logs when you use the Service: IP address, browser type and version, operating system, pages visited, referring URLs, timestamps, and approximate location derived from IP. We use cookies and similar technologies to keep you signed in and to remember your preferences.
If you contact our support team or sales team, we retain a record of that correspondence so we can follow up and improve our Service.
We use the information we collect to:
If your workspace connects CoreCNX to other CNX Suite products (Beacon, CampaignCNX+, or Alma) those products will send contact and activity data to CoreCNX through signed webhooks. CoreCNX may also send contact updates back to those products (for example, when a contact opts out, that opt-out propagates to CampaignCNX+ so the contact stops receiving SMS).
Each CNX Suite product is operated under its own privacy policy and has its own data retention rules; this policy governs the data that CoreCNX holds. Your workspace controls which suite products are connected and can disconnect at any time from your workspace settings.
We rely on a small number of vetted third-party service providers to operate the Service. We share only the data necessary to provide the function in question.
We do not sell or rent your personal information. We share information only:
We retain account information for as long as your account is active. Contact records, activity timelines, and CRM data are retained for the duration of your subscription and for up to 90 days after cancellation, after which the data is deleted from our live systems and, within a further 90 days, from our backups. You may request earlier deletion of specific contacts at any time through your workspace settings.
Backups. We keep encrypted backups of our databases for disaster recovery. Information you delete, or that we delete under this policy, can remain in those backups for up to 90 days, after which the backups holding it are deleted.
We may retain transaction records, billing records, and audit logs for longer when required by law or to enforce our agreements.
We protect data in transit using HTTPS / TLS and in rest using encrypted storage. Activity-event webhooks between CNX Suite products are signed so the receiving service can verify the sender. Workspace data is isolated per workspace at the application layer. Access to production systems is restricted to a small number of engineers, scoped by role, audit-logged, and protected by hardware-key-backed multi-factor authentication.
No system is perfectly secure. If we ever become aware of a security incident affecting your data, we will notify you and the relevant authorities consistent with applicable law.
Depending on where you live, you may have rights under applicable law to:
To exercise any of these rights, contact us using the email in section 13. If you are an end-contact (someone whose data was uploaded by one of our customer workspaces), please contact that workspace directly first; they are the controller of that data and we will assist them in honoring your request.
We use a small set of first-party cookies that are essential to the Service: a session cookie that keeps you signed in, a CSRF cookie that protects form submissions, and a preference cookie that remembers your UI settings. We do not run third-party advertising trackers on the Service.
We use Google Analytics and Microsoft Clarity to understand how people use CoreCNX, both on our website and inside the app. Clarity records interactions such as clicks, scrolling, mouse movement and the pages or screens visited, and turns them into heatmaps and session replays that show us where the product is confusing or slow so we can fix it. Clarity is set to mask all text on the screen, so the contents of your account (contacts, activity timelines, notes and email) are not captured. These tools use first- and third-party cookies to recognize repeat visits. They are not used for advertising, and we do not sell this data. Microsoft processes Clarity data under the Microsoft Privacy Statement.
The Service is intended for organizational and business use by adults. We do not knowingly collect personal information directly from anyone under 16. If you believe we have inadvertently collected such information, please contact us so we can delete it.
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top and, for material changes, give you reasonable advance notice through the Service or by email to your account address. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
Questions about this policy, requests to exercise your rights, or other privacy-related inquiries can be sent to info@huntercreativemedia.com. We aim to respond within five business days.